MSD Animal Health Opts for More Direct Customer Engagement with New GB Distribution Model

MILTON KEYNES, November 10, 2020 – Following an extensive review of its operations, effective 1 January 2021 MSD Animal Health, a division of Merck & Co., Inc., Kenilworth, N.J., USA., will be changing the way it distributes its products in Great Britain, opting to engage more directly with customers. The move is being made so that MSD Animal Health can enhance the customer experience and more quickly adapt to changes in the market to better serve customers.

To date, MSD’s animal medicines have been supplied to customers through a network of wholesalers. Under the new model, effective from 1 January 2021, MSD Animal Health will partner with MWI Animal Health and National Veterinary Services Limited (NVS) to provide ordering and distributions services for its ruminant and companion animal products.   MSD Animal Health will invoice its customers directly. 

Pig products will join Aquaculture and Poultry products to be supplied directly to customers by MSD Animal Health.

Jan Moehlenbrock, Managing Director, UK & Ireland, MSD Animal Health said: “We are excited to be working with MWI Animal Health and National Veterinary Services Limited (NVS) to implement this new way of distributing our products. It will provide us with greater visibility of products in the supply chain, improve pricing transparency and it will allow us to be more responsive to our customers’ needs. Above all, the health and well-being of animals is our priority, and we want to make sure the right treatment is always available to them.”

David Tinsley, Managing Director, UK, MWI Animal Health said: “Our business is about uniting to create healthier futures. We are pleased to partner with MSD Animal Health. Together we are demonstrating how we grow and evolve alongside our customers, allowing them to focus on what matters most: caring for animals.” 

Martin Riley, National Veterinary Services Limited (NVS) Managing Director said: “We are delighted to continue to be able to offer a one-stop shop, working with MSD Animal Health, supporting veterinary surgeons, farmers, and pet owners to look after the health of animals in their care. The new distribution model combines our companies’ strengths to deliver high quality products and premium services to our customers.”

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About MSD Animal Health

For more than a century, MSD, a leading global biopharmaceutical company, has been inventing for life, bringing forward medicines and vaccines for many of the world’s most challenging diseases. MSD Animal Health, a division of Merck & Co., Inc., Kenilworth, N.J., USA, is the global animal health business unit of MSD. Through its commitment to the Science of Healthier Animals®, MSD Animal Health offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. MSD Animal Health is dedicated to preserving and improving the health, well-being and performance of animals and the people who care for them. It invests extensively in dynamic and comprehensive R&D resources and a modern, global supply chain. MSD Animal Health is present in more than 50 countries, while its products are available in some 150 markets. For more information, visit or connect with us on LinkedIn and Twitter.

About MWI Animal Health

Founded by veterinarians, for veterinarians, MWI Animal Health has over 40 years experience delivering a quality wholesale service, a secure supply chain and business continuity through their two fully stocked distribution centres. Combined with marketing-leading, innovative practice technology and the U.K.’s largest group purchasing organisation, MWI Animal Health works in partnership to provide meaningful support veterinary practices, animal owners, manufacturers and retailers. For more information, visit or connect with us on LinkedIn.

About National Veterinary Services Limited (NVS)

We are the UK’s market leading veterinary wholesaler. Since 1989, we have supplied and distributed products to animal health practices and other approved outlets across the UK. We stock more than 15,000 products, including pharmaceuticals, instruments, pet products and accessories. We also provide high quality IT solutions for veterinary practices. We employ more than 600 people across the UK in our head office and main warehouse in Stoke on Trent and our ten depots.

We are part of the Patterson Companies Inc group, a value-added distributor focused on providing best-in-class products, services, technology and experiences to the dental and animal health markets.